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HELP CENTER

WHAT IS YOUR TURNAROUND TIME?

We provide a 7-day turnaround time for all our cases. All our devices are made right here in the USA, which help us command a quick turn around time. If you need your case sooner, please contact us for more information.

DO YOUR PRODUCTS COME WITH WARRANTY?

The Sleep Dorsal and Sleep Herbst come with a 24 month parts and manufacture's warranty.

HOW DO I PAY MY INVOICE?

We provide two options for paying your invoice. You can choose to pay after each case, or you can pay for your invoices at the end of the month. For your convenience, we will email an electronic copy of each invoice after we ship each case.

WHERE ARE YOUR CASES MANUFACTURED?

All of our cases are manufactured in the USA. We are located in New York.

WHAT DIFFERENT COLOR VARIATIONS DO YOU OFFER FOR YOUR APPLIANCES?

Currently we fabricate the Sleep Herbst and Sleep Dorsal in Pink, Red, Blue, Yellow, Green and Clear. Bright colors. Bright patient outcomes.

DO YOU PROVIDE DEMO DEVICES?

You can call us at 786-305-3622 or email us at americanmac305@gmail.com to request a demo device. Please let us know if you would like a Sleep Herbst or Sleep Dorsal and the color preferred.

WHAT ADDITIONAL FEATURES CAN BE ADDED ON THE DEVICE?

We can add elastic hooks, extra reinforcement and an anterior discluding element upon request (at an additional fee).

DO YOU ACCEPT DIGITAL SCANS OR ONLY PHYSICAL IMPRESSIONS?

We accept both digital and physical impressions. You can send scans to Julia@elegantlab.com, or give us a call. We will be more than happy to assist you. If you wish to just send physical impressions, you can ask us for a shipping label and we would gladly email a label upon request.